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NBN Connection Stability and Packet loss

Level 1a

Have had TPG NBN for around 2 months now. It was great at the start with good constistency but now it's all over the place. Some days ill have 20% packet loss most of the day or my ping will be around 100-200. Was wondering if there was a solution to this. Originally I had NBN100 and it had great consistency but the lines in our area are unable to reach the speeds so was downgraded to NBN50 where everything just become unconsistent. 




Hi @shaunhack,


Welcome to the community!


Thanks for raising this to us we'd like to confirm if the latency issue occurs on specific website/application or game, if so. Please run a ping test and post the test result on this thread.


To better understand the situation, we'd like to get your account details (Username/Customer ID together with the address on file).


In case you need a reference: How do I private message (PM) in the community