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NBN Connectivity problems

Wyldcard007
Level 2
Level 2
‎28-01-2019 10:26 AM
Our NBN connection cuts out at least once a day. Can the firmware on our router be updated? Archer 1600

We need to reset the router to restore connectivity.
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Riezl
Moderator Moderator
Moderator
‎29-01-2019 12:06 PM

Hi @Wyldcard007,

 

Welcome to TPG Community!

 

We have located the account using your community details.

 

We have checked the status of your connection and it appears to be stable for more than a day now, but we still requested a firmware upgrade.

 

We'll get back to you as soon as an update is received. Thank you.

 

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Riezl
Moderator Moderator
Moderator
‎29-01-2019 06:49 PM

Hi @Wyldcard007, the firmware has been upgraded.

Kindly monitor the connection and if the issue persists, please let us know so we can investigate further. Thank you.

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