NBN Connectivity problems

Level 1a
Our NBN connection cuts out at least once a day. Can the firmware on our router be updated? Archer 1600

We need to reset the router to restore connectivity.

Hi @Wyldcard007,


Welcome to TPG Community!


We have located the account using your community details.


We have checked the status of your connection and it appears to be stable for more than a day now, but we still requested a firmware upgrade.


We'll get back to you as soon as an update is received. Thank you.



Hi @Wyldcard007, the firmware has been upgraded.

Kindly monitor the connection and if the issue persists, please let us know so we can investigate further. Thank you.