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NBN FTTC NCD flashing lights

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Level 1c

Hi, just received a SMS that reminds me to connect NCD and modem up for service activation, I connected them according to the guide. Now it has been 1~2 hours the lights on NCD are still blinking.

The lights:

- Power light is solid.

- DSL light is flashing, on and off for constant time.

- Sync light is flashing too.

- LAN light is off.

I use the same phone line socket as my previous ADSL setup, the rest phone line sockets in my home doesn't work.

Can anyone help me? 

Thx!

5 REPLIES 5
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Level 1c

Also, I tried to access modem server page and it responds that no DSL connection.

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Moderator

Hi @ccw223 


Welcome to the community,

 

Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number, so I can take a look at your service?

 

Regards,

Karl

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Moderator

Hi @ccw223 

 

Thanks for your PM. Can you please reconnect your NBN NCD and modem/router like the image below so I can run a line test?

FTTC Setup.png

Regards,

Karl

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Level 1c

Sure, NCD and modem are up now.

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Moderator

Hi @ccw223 

 

Ok thanks for that. I have run my line test and I'm not picking up your NBN NCD. I have requested for our Provisioning Team to investigate and requested for someone to call you back later on today with an update.

 

You can reconnect your ADSL modem until you hear back from our Provisioning Team.

 

Regards,

Karl