NBN FTTC Setup - No Internet on Modem

[Jezzab]

Hello,

I received my NBN hardware yesterday and also a text saying “TPG Important Reminder: Your NBN service is awaiting activation. You're required to connect your NBN modem. For instructions, visit link.tpg.com.au/EDKjOZ”.

I have followed the instructions and I have 4 solid lights on the NCD but no internet after 2 hours of being connected. I visited my account online and it still says ADSL. Does something need to be switched on the TPG side?

Many thanks,
Jeremy

[KarlB]

Hi @Jezzab 

Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number, so I can take a look at your service?

Regards,

Karl

[KarlB]

Hi @Jezzab 

Thanks for your PM. Can you please confirm your modem/router and NBN NCD is connected like the image below and powered on?

Regards,

Karl

[Jezzab]

I can confirm that it is set up correctly

[KarlB]

Hi @Jezzab 

Thanks for confirming your setup. I have requested for our Provisioning Team to investigate and requested for someone to call you back later on today with an update.

Regards,

Karl