TPG Community

Get online support

NBN - FTTC activation taking more than 6 days now and still no service.

Highlighted
Level 1a

NBN - FTTC activation taking more than 6 days now and still no service. I've been billed twice this month and the service isn't activated. I've got the NBN box and router which have been connected correctly. 

1 REPLY 1
Highlighted
Moderator

Hi @Tommy776,

 

Welcome to the community!

 

We did an article that you may find helpful,  this will guide you on how to track your NBN service installation. How to track your TPG service installation

 

Once the NBN service installation is complete you may proceed on setting up the equipment or the modem/router. You may check this guide.

 

New Connection Setup Help

 

In this particular case, we've seen that the service is installation is not yet complete, we'll chase this to our NBN Provisioning Team and advise them to contact you via phone call or email.

Should you need further assistance, feel free to search community for help or chat with us at https://www.tpg.com.au/support/contact/  and we'd be glad to assist you.

Regards,