At the moment our NBN Provisioning Team is still waiting for an update from NBN Co. I don’t have any further updates differing from what has already been communicated to you. You may contact our Team Directly 1300 023 575 to get information of the status of your NBN account.
Apologies for the inconvenience this installation issue is causing you, @johnmcgirr1296.
We have made a follow up with our Provisioning Team and the case manager will contact you between 11AM and 2PM NSW time today to discuss the status of the case.
Let us know should you have a preferred contact number and time. Thank you.
Hi @johnmcgirr1296, our Provisioning Team tried to contact you, but to no avail. Please provide us your best contact number and most convenient time to receive a call so we can organise a callback. Thank you.
Thanks for confirming, @johnmcgirr1296
It appears that NBNCo is unable to proceed with the remediation works. Based on their latest update, the pit where the remediation work needs to be done is located on your neighbor's boundary who is refusing NBN technicians to complete the work. It's unclear at the moment on what particular property the pit is located on. Your Case Manager has raised a ticket to clarify this with NBNCo at the moment. Once we have further information, you will be contacted by your Case Manager.