Good afternoon,
This is the second time I'm asking for help via TPG Community. I placed an order for NBN home move on 30th March. Over the space of these 22 days I have recieved 5 emails saying that the order has been cancelled as requested (N.B. I did not request a cancellation of the order). Approx 4-5 text messages saying please ignore the emails about cancellation, it was sent in error. Approx 4 text messages saying that a technician is going to my old property to activate NBN, a call very a lovely apologetic lady at TPG to say that unfortunately the whole process will need to start again and that it was an error but it would be escalated and a technician would be sent to my new address. Yesterday I recieved in the morning an email saying I'd cancel the NBN request, a txt msg saying ignore the email then finally again in the evening another email saying my NBN order has been cancelled again.
I am beyond fustrated and if I do not recieve NBN service in a week from today I will cancel my account with NBN and go else where. Please can someone help me! I am working from home as an accounting using 4G data since for all of April which is painful. This order has gone round in circles and I am near the end with TPG.
Thank you
Carol
