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NBN Huawei router is broken, should I contact with TPG get a new one or just buy one from JB HIFI?

Level 2
My NBN Huawei router seems broken, shall I buy a new one from anywhere or contact TPG to get a new one?

Hi @xiaomisallygu,


Welcome to the community!


I would love to help and see what happened on your modem/router. Can you provide more details on what is happening on the modem/router? If the modem/router is faulty and it still under warranty I can have it replace.


I tried to use your community details to pull up your account unfortunately no match. I'd like to get your account details (Username/Customer ID or Mobile number on file) in case you need a reference.


How to send a PM.


I will wait for your response. Cheers!