TPG Community

Get online support

NBN Installation still pending

Level 2
I have received a modem since last week but the NBN installation status is showing In Progress. I haven’t received any date or communication regarding installation and activation of NBN yet. Can any one help me out that by when it will get installed as it is hampering my work very much.

Hi @nirmit811,


Welcome to the community!


We did an article that you may find helpful,  this will guide you on how to track your NBN service installation. How to track your TPG service installation


Once the NBN service installation is complete you may proceed on setting up the equipment or the modem/router. You may check this guide.


New Connection Setup Help.


We've seen that your NBN installation has been completed and now working.

Should you need further assistance, feel free to search community for help or chat with us at  and we'd be glad to assist you.