My question is why do we have to pay NBN $300 for installation when they are not connecting us. We are using your modem.
Welcome to TPG Community!
The New Development Charge is a one-time charge of $300 to all new orders for services classed by NBNCo to be in new development locations. This charge is a contribution in a new development to the infrastructure cost of the nbn network.
The charge is payable by customers in areas where existing infrastructure which the NBN would use to connect your service does not already exist. For example within a new development or multi-dwelling situation where there may not be existing cabling to utilise and additional work is required to get you connected. At present TPG does not provide a subsidy for the new development charge.
Let us know should you have further queries.