NBN activation delay

Level 2
I had the nbn internet service for home use in the past 5 years. I did cancel the service couple of months ago but now I want to connect to it again. I’ve made the purchase over the phone and the staff confirmed my modem is compatible (it was supplied by TPG). I’ve received the email that confirmed my service would be activated in two working days, but it’s more than 2 working days and I have no internet connection. What’s the issue here please?

Hi @maggie7, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and help with your concern. To send a PM, please refer to this link: How do I private message (PM) in the community