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NBN box serial number mismatch

Level 2

I had my NBN installation "completed" with Telstra on 21 May 2019 but my internet connection is not online as the serial number on my NBN BOX at home for my address doesn't match the serial number for my address on the NBN system

When will this be fixed?

I understand this is NBN Co's issue, but, I would greatly appreciate if you can chase them to make this simple fix.


Hi @lesliee599


Welcome to the community!


We're able to locate your account using your community details and we've seen that this issue has been escalated to NBN Co. and being handled by our Engineering Team.


At the moment the issue is still under assessment by NBN Co. further updates will be provided when is available by the assigned Engineer handling this case.


We apologise for any inconvenience.