NBN connect, wifi signal but no connection

[katherinemonk]

Hi, we've recently had the NB connected and with both the new and old modems we can connect to the wifi from our phones and apple tv but we don't have any internet connection. Any help would be great, thanks.

[Riezl]

Hi @, we have checked the status of your service and it appears that the modem is not connecting to our server. Are you able to double check the physical set up?

Here's a link that can guide you: NBN Fibre to the Curb (FTTC) Setup Guide

If you're still unable to connect to the internet, please PM us your best contact number and most convenient time to receive a call so we can have a technical specialist contact you for assistance. Thank you.