TPG Community

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NBN connected and now have no access to home phone

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Level 1

Hi, I've lost access to my home phone since the NBN was installed yesterday. It's like the phone is engaged all the time when I try. I've turned it off at the wall and still no joy

 

I also can't call out on my mobile, call can come in and I can send sms, but can't call out. All are with TPG

3 REPLIES 3
Moderator

Hi @jangall

 

Welcome to the Community!

 

From what I can tell, your homephone should be working at this point. Unlike with ADSL service where you connect the handset to a phonesocket, with NBN-HFC service, you need to plug the phone device the phone1 port at the back of the modem.

 

Let me know how it goes once you connect the handset to the modem.

 

As for the mobile issue, I'll organize a call from our Mobile Support Team to assist you with it. Please expect a call from them today before 6PM NSW.

 

Regards,

Moderator

Hi @jangall

 

A specialist from our Mobile Support Team tried to call you earlier but they were unable to reach you.

 

Please send me a PM with your best contact number and preferred time for a call back so I can organize it for you.

 

Regards,

Moderator

Hi @jangall

 

Thanks for confirming through email that the homephone is already working.

 

As for the mobile issue you've raised, I can see that you've been contacted by our Mobile Support. You were advised to contact the original support for your mobile phone device if the service is still not working by tomorrow.

 

Leave us a message if you have other concerns that we need to check further.

 

Regards,