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NBN connected today but no Internet

Level 1

The NBN was connected today and all lights are blue on my NBN network connection device but the WiFi modem Internet light is off. The Power, 2.4G, 5G and WAN lights are all green on the WiFi modem.

 

All my devices can connect to the network but they all say No Internet. I have been trying for 11 hours now.

1 REPLY 1
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Moderator

Hi @dsheers76,

 

Welcome to TPG Community!

 

We have located the account using your community details and we can see that you have been in touch with one of our technical specialists who assisted you in getting the service up and running.

 

If you are still having issues connecting to the internet, please let us know so we can investigate further. Thank you.