Hi @sstringa ,
Welcome to the community!
We're able to locate your account using your community details. We've seen that your service installation is still in progress. This is now being handled by one of our Provisioning Case Manager, they tried to contact you unfortunately no avail.
We'd like to get your best contact number and preferred time we'll arrange another call to provide you the latest installation update.
Incase you need a reference: How do I private message (PM) in the community