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NBN connection can not be set up

Level 2
Dear Sir,
I am switching to NBN recently and have received the devices.
I have received a message from TPG to ask me to connect NBN devices as soon as possible.
I have tried several times but I can't make the internet work.
I have removed the ADSL filter.
I have connected and powered on the NBN device and TPG modem several times and waited for hours.
The led lights on the NBN device are not solid blue. Instead keep flashing on/off.
The internet led light on TPG modem is always off.
Please help me to solve the problem.

Hi @jennych,


For new services, we recommend customers to check first if their service has been installed and activated.


We have created this community article, which contains a video on How to track your TPG service installation


We also send email notification once the service is activated.


If you have received this email and the service is still not working, we recommend to check if the equipment is properly set up and we have created setup guides for all technologies that TPG use : New Connection Setup Help


In your case, an NBN technician has been booked to complete the installation of your NBN FTTC service.