Welcome to the community!
There are different caused of dropouts that you may experience.
In the event that you experience dropouts via Wireless/Wi-Fi connection we did an article that you may find helpful see links below.
We have created this article that can guide you on How to Check for NBN Network Outage.
We're able to locate the account and seen that the service is connected to our network without reported dropouts.
Should you need further assistance, feel free to search community for help or chat with us at https://www.tpg.com.au/support/contact/ and we'd be glad to assist you.