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NBN connection drop alot of time

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Level 1a
Hi, I change my connection from TPG ADSL to TPG NBN. When surfing internet I found that internet connection drop and reconnect so many times. Is there any solution to smooth connection.
1 REPLY 1
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Moderator

Hi @Laxmaan21,

 

Welcome to the community!

 

There are different caused of dropouts that you may experience.

 

  1. Network dropouts, this dropout is caused by a line fault on TPG or NBN's network. Affecting all device(s) LAN/Wireless connected to the modem/router this may require a real-time test and investigation by our Technicians and Engineers.
  2. Wireless dropouts, this issue only affects the device(s) connected via Wi-Fi which can easily be fix by doing adjustment to the modem/router's settings.
  3. Dropouts caused by ongoing outage in your area.

In the event that you experience dropouts via Wireless/Wi-Fi connection we did an article that you may find helpful see links below.

 

We have created this article that can guide you on How to Check for NBN Network Outage.

 

We're able to locate the account and seen that the service is connected to our network without reported dropouts.

Should you need further assistance, feel free to search community for help or chat with us at https://www.tpg.com.au/support/contact/  and we'd be glad to assist you.

Regards,