NBN connection validation

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Level 1b
Why doesn't NBN validate a NBN connection before dispatching the NBN equipment and sending the initial message?

I already found multiple houses on the street with same issue and technician will further delay the installation by 2 weeks.

It gets very disturbing because of lack of coordination and planning. To add to the woes, there is always a long waiting for support chat and calls.
1 REPLY 1
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Moderator

Hi @tarangoyal,


The service availability information is provided to us by our wholesale partner NBN. We rely on the information that they provide. If you're having issues with the installation of the service, we'd like to take a look into this, to better understand the situation.

 

send us your account details (Username/Customer ID together with the address on file).

In case you need a reference: How do I private message (PM) in the community.

Regards,