Can you please PM your full contact details.
Mobile, home phone, Username or Customer ID
- Name of Account Holder as it appears on the TPG account
- Service Address
- Date of birth
the CID you posted earlier is for a Mobile account.
As our conversation, We do not advice to port home phone number to another provider without advice us because that is linked to the internet link, in any case we are aware of the issue on your situation, we will contact you shortly to explain you the next step.