Hi @DSNR, we have located the account using your community details and we can see that you have been in touch with one of our technical specialists who is working on sending a new router.
We have checked the status of your connection and it shows stable now, but we'll see if using a new router will do the trick.
You may receive an update via SMS or a phone call regarding the status of the equipment request.
We'll also monitor this and keep you posted for updates where possible.
