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NBN installation cancelled?

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Level 1c

Hello,

username: chrischapman00

case ID: 6411007

 

I have been expecting an NBN technician today and received and email stating; 'Unfortunately, we are currently unable to activate the NBN connection to your premises, because the installation has been requested to be cancelled.

I did not ask for the installation to be cancelled so am wondering if you could please tell me why I have received this message.

Thank you and kind regards,

Chris