NBN installation delay

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Level 1c
I would like to know the status of my NBN installation. 3 weeks ago I received an email stating it is on hold due to network connection shortfall. I have not heard from anyone since then despite me writing numerous emails. I would like someone to tell me how my order is progressing.
3 REPLIES 3
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Moderator

Welcome to TPG Community,

You can private message to me your customer ID, username, service address and mobile number so i can check status here.

regards

JayeshP9

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Moderator

Hi sbyrne1985,

Thanks for providing your details,

I have sent your query to our nbn installation team, Normally NBN provide update in 48 hours so We will update you.

Regards

JayeshP9.

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Moderator

Hi sbyrne1985,

Now i am able see that you have up and running connection at your new address.

Thanks for patience.

Regards

JayeshP9.