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NBN installation is still ongoing

noella
Level 2

19/01/2021 I made a request for changing my existing TPG service to my new address NBN service.

21/01/2021 My application has progressed.

22/01/2021 The equipment was dispatched.

25/01/2021 I have received the equipment.

Till now, 02/02/2021, my NBN installation is still progressing. Can't believe it. I used it for over 2 years. This is the worst experience!! currently, I really don't know how long it would be completed. I need the Internet for online study and assignments. 

2 REPLIES 2
Riezl
Moderator

Hi @noella , 

 

For new services, we recommend customers to check if their service has been installed and activated.

 

We have created this community article, which contains a video on How to track your TPG service installation

 

We also send an email notification once the service is activated.

 

If you have received this email and the service is still not working, we recommend to check if the equipment is properly set up and we have created setup guides for all technologies that TPG use : New Connection Setup Help

 

In your case, we'd like to take a look at your account to better understand what causing the issue. Please send us a private message with your TPG customer ID, username and complete address so we can pull up the account.

 

To send a PM, please refer to this link: How do I private message (PM) in the community

Ross_0303
Level 2

Noela

 

My timeline

Requested connection 3rd dec

recevied all equipment 6th dec

 Feb 2nd, still waiting for TPG to activate my connection.

 

latest is TPG said theyll wait a few more days and then they contact NBN for an update,