NBN installation

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Level 1c

I have received NBN service for three weeks. But still not activated. I keep getting news that you guys let me activate, but the DSL light on my NBN box is always off. please help me

1 REPLY 1
Moderator

Hi @zhaonanlu,

 

For new services, we recommend customers to check first if their service has been installed and activated.

 

We have created this community article, which contains a video on How to track your TPG service installation

 

We also send an email notification once the service is activated.

 

If you have received this email and the service is still not working, we recommend to check if the equipment is properly set up and we have created setup guides for all technologies that TPG use : New Connection Setup Help

 

In your case, the service is not yet activated and an NBN technician has been booked to complete the installation of your NBN FTTC service.