NBN keeps dropping out

wuning111888
Level 2

Hi there, my NBN recently dropped connections several times for last week. We have to shut down the box and moderm every time to keep internet up. Could you please check it in your end to see if any updates need? Thank you so much.

1 REPLY 1
Angeli
Moderator

Hi @wuning111888

 

Based on our remote test this morning, your connection is currently stable and there is no issue within the network. Regrettably, we are unable to determine as to what has caused the previous drop outs. Here is a community article that can be of help to you should you encounter an issue in the future:

 

Wi-Fi troubleshooting steps - No Internet/Connection

How to Check for NBN Network Outage

 

Let me know if you require further help.

 

Regards, 

Angeli