NBN keeps dropping out

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Level 1a
Hi. I have NBN50 at my home and had some issues with the connection dropping out at first. We lodged a ticket and a TPG technician attended the property. Went well for about 2 months and have been experiencing drop outs in my connection for about a month now. It has been extremely hard reaching out to TPG with only chat options for technical support. I would very much appreciate if you can assist on this one as working from home is a challenge with unreliable internet. Many thanks in advance.
2 REPLIES 2
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Moderator

Hi

 

please send me a private message with your username, customer account number or mobile phone number to check further.

 

John

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Level 1a
Hi John, thanks for responding. How do I send you a private message? Thanks