NBN modem not delivered

Jy0809
Level 2

Hello, we have only received the connective device and not the NBN modem, I have been trying to get a hold of someone for almost a week to get someone to order it for me. We are still using the ADSL internet but it is currently down as well and we have not had wifi connectivity for days. 

Please help me look into it and order an NBN modem. Thanks