NBN payment process

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Level 1a
Yahya Mousakhani CID Number 6732232 0424780215. We’ve been informed that we need to pay $300 for our NBN service to be installed but Tpg has already taken $140 from my account without informing me about it and I still don’t have an internet service. I want to make a request that this $140 that was taken from my account to be used as credit on my account because it was taken from my account without permission otherwise I will cancel my account with tpg and sue the company.
2 REPLIES 2
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Moderator

Hi @ymousakhani 


Thanks for your query!


Let me have a look for you, and I will get back to you ASAP.


There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download


Regards,
David_M

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Moderator

Hi @ymousakhani 

 

I have escalated this to our billing team to look in to and someone will call you back ASAP within 48hrs.

 

Thanks,