I have relocated to a new address and cannot connect to my TPG internet. I have called the technical support team now nine times. I have been advised that there is a mismatch between the serial number and address. No one can give me a plan as to how to remedy this issue and I am constantly being put through to a different team (level 1, level 2, technical engineering, provisions etc) only for each operator to tell me it is “not their field.”
As someone who is paying for TPG internet service and not receiving that service this is very disappointing and frustrating.
Please advise me how this problem will be addressed asap.
