NBN serial number mismatch

Level 2
I have relocated to a new address and cannot connect to my TPG internet. I have called the technical support team now nine times. I have been advised that there is a mismatch between the serial number and address. No one can give me a plan as to how to remedy this issue and I am constantly being put through to a different team (level 1, level 2, technical engineering, provisions etc) only for each operator to tell me it is “not their field.”

As someone who is paying for TPG internet service and not receiving that service this is very disappointing and frustrating.

Please advise me how this problem will be addressed asap.


Hi @EmilyK


Welcome to TPG Community! 


We'll coordinate this with our Service Delivery Team and to ensure that you'll get the help needed to have a service installed on your new address. Send us a private message with your TPG customer ID or username and we'll take it from there.

How do I private message (PM) in the community