NBN speed problem

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Level 1

i just changed my NBN plan. NBN12 to NBN 50

 

but the internet speed is same as NBN12.

 

i got an email that TPG NBN Plan Change Completed (6363500).and i turn the router off and on.

 

still same speed. 

 

can you guys fix it up asap plz?

1 REPLY 1
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Moderator

Hi @sksrbals , please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and help get to the bottom of this.

 

To send a PM, please refer to this link: How do I private message (PM) in the community