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NBN waiting for installation date

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Level 1c

Hi, 

 

I would like to book in an installation date for my NBN to be connected as I need internet for essential work. I was speaking on TPG community last week and I am still waiting for a call from TPG to book this in. I would also like to be credited for the internet that I havent been provided as they have taken the money out of my account.

 

Thanks,

Jacinta.

3 REPLIES 3
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Moderator

Hi @jcrane1 


Thanks for your query!


Let me have a look for you, and I will get back to you ASAP.


There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download


Regards,
David_M

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Moderator

Hi @jcrane1 

 

I have escalated this again.

Someone will call you ASAP to help progress your order.

 

Thanks,

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Level 1c

@David_M 

Thank you for helping with this, I will wait to receive a call with TPG. Much appreciated.

Jacinta.