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NCD Delivery

jimmyle89
Level 2
Level 2
‎25-03-2020 11:57 AM

How long does it usally take to receive the NCD. I have received the modem but no NCD.

 

I have been emailed. Only thing I am missing is the NCD?

You are required to follow the steps below for your service to be activated:

  1. TPG will dispatch the required equipment to you
  2. Once you receive the equipment, connect the equipment using the instructions provided
  3. Make sure that all the equipment are switched on
  4. If you need further assistance, visit www.tpg.com.au/support

 

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Riezl
Moderator Moderator
Moderator
‎01-04-2020 12:34 PM

Hi @jimmyle89,

 

Welcome to TPG Community!

 

Your service will be activated as soon as NBN system detected a signal from the equipment. In your case, we can see that the service has activated and the internet shows up and running now.

 

For new services, we recommend customers to check if their service has been installed and activated.

 

We have created this community article, which contains a video on How to track your TPG service installation

 

We also send an email notification once the service is activated.

 

If you have received this email and the service is still not working, we recommend to check if the equipment is properly set up and we have created setup guides for all technologies that TPG use : New Connection Setup Help

 

Should you need further assistance, feel free to search community for help or chat with us at https://www.tpg.com.au/support/contact/  and we'd be glad to assist you.

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