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NCD not received

ananthwsharma
Level 2
Level 2
‎05-07-2021 09:51 PM

Hi,

I received the WiFi modem today but not the NBN NCD. I am not sure if a technician would be sent to the address for installation or I can do it myself. 

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2 REPLIES 2
Anonymous
Not applicable
‎06-07-2021 08:31 AM

Hi @ananthwsharma ,please send us a private message with your TPG customer ID, username and complete address so we can take a look at your account.

 

To send a PM, please refer to this link: How do I private message (PM) in the community 

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Anonymous
Not applicable
‎06-07-2021 09:55 AM

Hi @ananthwsharma , thanks for sending the details via PM.

 

I have checked your account and NBN classified your address as service class 34. Meaning the address has been connected to NBN network before and should have an existing NCD.

 

We can see that your concern has been raised to our Provisioning Team and they are working on sending you a new NCD.

 

You will receive further updates through SMS or phone call once available.

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