NTD box missing

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Level 1a
Hi all,

We just moved into a new house and the NTD connection box is missing I think the previous tenants have taken it,

is there any way to obtain a new Arris NBN connection box ? I can’t connect my service without one

** I have tried calling customer service and been on hold x3 times for 20+ minutes each just to be disconnected when someone answers** is there another way to contact Tpg.....
1 REPLY 1
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Moderator

Hi @Chann 


Welcome to the community,

 

Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number, so I can take a look at your service?

 

Regards,

Karl