TPG Community

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Nbn cancellation

Level 1a
Please call me or reply me to cancel the nbn plan( no lock-in contract)asap. I sent an eamil for request of cancellation but couldn’t get reply. I tried to call customer service but i could not get through at all.

Hi @No-cool,

Welcome to the community!

We are sad to know you are considering canceling your service. We are able to locate your account using your community details. We'd like to arrange one of our Account Specialists to contact you to provide details of cancellation.


Feel free to PM us your best contact number and preferred time.

In case you need a reference.

How do I private message (PM) in the community



Hi @No-cool,


Thanks for sending us your details. We arranged one of our Account Specialists to contact you tomorrow between 4-5PM NSW.


Make sure to keep your mobile phone available for the call and let us know how it will go.