Hi @adelinelmy2005,
Welcome to the community!
We're sad to know that you're having unstable connection with the service, we'd love to help and get to the bottom of this. We're able to locate the account using the community details and we've seen that the issue has been escalated to our Engineering Team now its under assessment.
Updates will be provided via SMS or Phone call when it becomes available, let us know should you require further assistance.
Regards,
HI there:
For some reason the nbn connection I have is unstable and often connects and disconnects multiple times since last night.
Could you please check any abnormal happened?
Thank you.
