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Nbn connection box

sumin850754
Level 2
Level 2
‎02-09-2021 09:18 PM
I recently signed up and require connection to the service. I have my own modem, but found there is no nbn connection box in the new property.
I would like to get one as soon as possible.
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2 REPLIES 2
Anonymous
Not applicable
‎03-09-2021 09:11 AM

Hi @sumin850754 , please send us a private message with your TPG customer ID, username and complete address so we can take a look at your account and help with your concern.

 

To send a PM, please refer to this link: How do I private message (PM) in the community 

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Anonymous
Not applicable
‎03-09-2021 09:20 AM

Hi @sumin850754 , thanks for sending the details via PM.

 

I have checked your account and NBN classified your address as service class 24. Meaning, the address has been connected to NBN network before and should have an existing NTD.

 

We have raised your concern to our Provisioning Team and a Case Manager will contact you to discuss how you can have an NBN NTD Box.

 

Kindly await a call within the day.

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