Nbn connection

[Ryannettle2209]

My NBN modem has been connected for 24hrs, i have asked the online support on a time frame of when the internet would be available and havent got an answer apart from its still in progress. Can anyone help me with this

[RajenS]

Hi @Ryannettle2209 

Please PM me your TPG username, CID or mobile phone number so I can look at your service.

kind regards

[RajenS]

@Ryannettle2209 

    Looking at your account now 

Thanks 

Rajen 

[RajenS · Accepted solution]

Hi @Ryannettle2209 

     We did full troubleshoot still no Joy, 

the socket in  Living room NCD connected directly with a shorter cable, 

NCD reset done -- Still No joy.
Left the NCD over 24 hours.
-- Still No joy.

I escalated to Engineering for NBN tech visit 

please check your PM for Ticket Number

Thanks 

Rajen  

[Ryannettle2209]

Thank you for the assistance

[Ryannettle2209]

Hello, can i please get some help with this, its been a week now and now you guys want me to pay for my next month of adsl when my nbn should be working. If not stop sending me messages like :
Action Required: Your TPG NBN service is awaiting activation. Please connect your NBN modem as soon as possible to activate. Visit link.tpg.com.au/EDKjOZ.

Its like no one knows whats happening. Pretty poor. If you cant and dont know how to connect my nbn let me know and i will look for another provider