Nbn connection

SOLVED Go to solution
Ryannettle2209
Level 2
My NBN modem has been connected for 24hrs, i have asked the online support on a time frame of when the internet would be available and havent got an answer apart from its still in progress. Can anyone help me with this
1 ACCEPTED SOLUTION

Accepted Solutions
RajenS
Moderator

Hi @Ryannettle2209 

 

     We did full troubleshoot still no Joy, 

 


the socket in  Living room NCD connected directly with a shorter cable, 

NCD reset done -- Still No joy.
Left the NCD over 24 hours.
-- Still No joy.

 

I escalated to Engineering for NBN tech visit 

please check your PM for Ticket Number

 

Thanks 

Rajen  

 

 

 

View solution in original post

6 REPLIES 6
RajenS
Moderator

Hi @Ryannettle2209 

 

   

Please PM me your TPG username, CID or mobile phone number so I can look at your service.

kind regards

RajenS
Moderator

@Ryannettle2209 

 

    Looking at your account now 

Thanks 

Rajen 

RajenS
Moderator

Hi @Ryannettle2209 

 

     We did full troubleshoot still no Joy, 

 


the socket in  Living room NCD connected directly with a shorter cable, 

NCD reset done -- Still No joy.
Left the NCD over 24 hours.
-- Still No joy.

 

I escalated to Engineering for NBN tech visit 

please check your PM for Ticket Number

 

Thanks 

Rajen  

 

 

 

View solution in original post

Ryannettle2209
Level 2
Thank you for the assistance
Ryannettle2209
Level 2
Hello, can i please get some help with this, its been a week now and now you guys want me to pay for my next month of adsl when my nbn should be working. If not stop sending me messages like :
Action Required: Your TPG NBN service is awaiting activation. Please connect your NBN modem as soon as possible to activate. Visit link.tpg.com.au/EDKjOZ.

Its like no one knows whats happening. Pretty poor. If you cant and dont know how to connect my nbn let me know and i will look for another provider
Ryannettle2209
Level 2