Nbn technician not being sent

[Tinazain1]

I’m having trouble understanding why you won’t send an nbn co technician to fix my copper cable. I understand the reason I am not getting the internet speeds I purchased is due to the cable being 1.3kms away from my place when the maximum should be 800m.

[PeterW]

Hello Tinazain1,
Thank you for your message and for being a part of the TPG Community.
For verification purposes can you please send me a private message (PM) by clicking on my name and provide the following information:
• Username
• Full Name
• Full Address
• D.O.B.
• Telephone No.
I will reply ASAP on receipt of the above.
Regards
PeterW
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https://community.tpg.com.au/t5/Welcome/How-do-I-private-message-PM-in-the-community/m-p/4093#M45
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