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New NBN FTTP unstsll but still not working.

Level 2
Hi all. TPG sent out an installation technician and installed NBN FTTP. The guy tested the install and said it was ok.

I still don't have internet and I also received an email from TPG saying they couldn't detect if I'm online. The modem light is orange and should be green and the 1st port on the NBN box is orange.

I've been on the phone to TPG in the queue for over 45 minutes but still no answer

Hi @conkarlis,


Welcome to TPG Community!


Please PM us your TPG customer ID, username and complete address so we can pull up the account and help get to the bottom of this.


To send a PM, please refer to this link: How do I private message (PM) in the community