New NBN connection but no internet

[adamward02]

We've just had NBN installed, all working fine EXCEPT no internet and no internet light on. Can someone please help? (BTW TPG, it doesn't help to have countless emails telling us to plug in the modem when we've ALREADY DONE THAT)

Thanks

[peter_k]

Welcome to TPG Community,

Could you PM (Private message) me your customer ID, username, service address or mobile number so I can check the status here.

To learn how to send a private message, click here.  

Regards,
Peter