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New NBN installation but still no internet connection

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Level 1b

I got an email last April 6, 2019 10:11 am that my TPG NBN service is already active. However, the NBN box has only 2 steady  green lights and the 3rd  is blinking. I understand that I should have all 4 lights on. Can you please check our account and see what is wrong? thanks.

1 REPLY 1
Moderator

Hi @lemonchill,

 

Welcome to TPG Community!

 

We have located the account using your community details.

 

We can see that the issue has been escalated to our Engineering Team and a technician has been booked to further investigate the issue.

 

The schedule has been provided via SMS.

 

Should you wish to confirm the appointment, you may reply "YES" or you can advise us so we can notify the team.

 

Let us know if we can be of any assistance. Thank you.