New connection fault. Flashing lights

[Kmcrae82]

Hi, 

Can you please confirm if the service is active for the subject account?

I have received the SMS advice to connect.
The cables are connected correctly. 
Having waited one hour, the connection light continues to flash and the dsl flashes at times too.

the green modem internet light has not come on.

please confirm 

thanks

[BryanR]

Hi@Kmcrae82,

Could you please send me a PM (private message) with your CID (customer identification number) or UN (Username) or your mobile phone number.

So I can look at this service for you.

To learn how to send a private message, click here.  

Thanks

Bryan

[Kmcrae82]

Thanks @BryanR

PM sent

[Kmcrae82]

Hi @BryanR 

I have no change or any connection

Can you please confirm what my next step is!!??