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No DSL or Internet light

Level 1b
Hi

My DSL and Internet light both dont work, on the Modem.. the only lights that works are the Power, 2.4G and 5G light.

Can someone please advised if they know how to fix this problem as my online status shows everything is connected and active but I cant manage to get WIFI connection.

Thanks
3 REPLIES
Moderator

Hi @rob09,

 

Welcome to TPG Community!

 

We have located the account using your community details and we can see that you have been in touch with one of our Technical Specialists who escalated the issue to our Engineering Team.

 

We have made a follow up with our Engineering Team and will have the case engineer contact you as soon as possible to discuss the progression of the case.

 

Should you have a preferred contact number and time, please send it via private message. Thank you.

Moderator

Hi @rob09, we can see that our Engineering Team has been in touch and discussed the progression of the case.

 

Please be assured that they are closely monitoring the account and the case engineer will contact you via SMS or a phone call as soon as new updates become available.

 

Should you need any assistance, feel free to drop us a message. Thank you.

Moderator

Hi @rob09, we can see that our Engineering Team has been in touch and was able to confirm that the service is now working.

 

Let us know if we can be of any assistance. Thank you.