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No Installation progress update

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Level 1a
I have signed up a new nbn account on 7 March, been charged upfront, received the modem a week later, but no installation scheduled since, it had been 2 months now and no updates on the installation progress. Couldn’t contact support and no live chat available. Please help!!
3 REPLIES 3
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Moderator

Hi @LisaL-2020,

 

Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number, so I can take a look at your service?

 

Regards,

Karl

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Level 1a
Hi, I don’t know how to send you a PM. My user id is 0702yingxl
Thanks
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Moderator

Hi @LisaL-2020,

 

I can see your order is still showing in progress. I have requested for our Provisioning Team to investigate and requested for someone to call you back later on today with an update.

 

Regards,

Karl