No Internet connection

[ocs770]

Hi TPG,
My wifi keep showing that it's connected but there is no internet connection.
- All lights on wifi router seem working well (include internet light)
- I try reset several times and re-install as well. After re-install it has worked for 30 mins to 1 hour then problem happens again
- That problem happened on almost devices, except 1 computer still can connect to internet.

Could you help me to figure it out? Thanks!

[Anonymous]

Hi @ocs770 , we have escalated your concern to our Engineering Team and a Case Engineer will be in touch to discuss the progression of the case.

If there's a need for us to send a technician, you will be advised through SMS or phone call. Kindly await further updates within 24 hours. Thank you.